Troubleshooting & FAQ

    Common setup issues, agent connectivity, policy rollout safety tips, and OT-friendly guidance.

    FAQ
    Troubleshooting
    7 min
    Last updated: 2026-01-22

    Agents & connectivity

    • Verify outbound connectivity from site/edge to control plane.
    • Confirm time sync (NTP) for correct event ordering.
    • Check enrollment status and last-seen timestamps.

    Policy rollout issues

    • Switch to Observe mode if enforcement causes unexpected blocks.
    • Review dependency paths.
    • Add explicit allow rules.
    • Stage to pilot groups.

    OT safety tips

    OT tip
    Never enforce broad segmentation changes without baselining and a maintenance window.

    Missing events

    Confirm event forwarding configuration, agent health, and that filters are not excluding event types.

    API errors

    Validate token scope, endpoint base URL, and ensure query parameters are URL-encoded.

    Support

    Collect tenant/site, time range, affected identities, and relevant event IDs before opening a support ticket.